AussieJetSetter 100 Point Rating
66/100
- 8/10 Lounge Location
- 6/10 Food and Dining
- 6/10 Bar and Beverages
- 7/10 Seating
- 15/ 20 Lounge Condition and and Layout
- 12/ 20Service & Staff
- 12/ 20Amenities
Where is the Sydney Regional Express Lounge Located?
The Sydney Regional Express Lounge is located in Terminal 2 at Sydney’s Domestic Airport. After clearing security head for gate G2 which is a hub for much of REX’s regional flights departing out of Sydney and you’ll find the lounge. To enter the lounge you’ll need to first present to the REX customer service counter whereby the entrance is behind.
Who Can Access the Sydney Regional Express Lounge and When is it Open?
The REX lounge is unique in that it is not just open to just customers flying Regional Express but also to customers flying other airlines who are members of the Priority Pass and Lounge Key programs. Now is a great time to join Priority Pass which is particularly well suited to intermediate travelers with up to 50% discount on memberships available here.
To enter the lounge it is important to note that there is no dedicated reception, instead you must first present yourself to the REX Customer Service Counter who will then unlock access to the Lounge behind once they have verified your eligibility. Eligible passengers to the lounge include:
REX Customers flying Business Class (currently only offered on Boeing 737 services)
REX Lounge annual members
Paid Lounge access (between 9am and 2pm on Weekdays -$16,50 for REX Flex Dares or $33 on Saver Fares
Priority Pass Members
Lounge Key Members
Diners Club Cardholders
Lounge Design and Seating
REX’s Lounge in Sydney is only a fraction of the size of the nearby Qantas and Virgin’s offerings but for a much smaller airline catering strongly to the regional market, the REX lounge is comfortable and thoughtfully laid out. It certainly didn’t have the hustle and bustle of the nearby Qantas and Virgin Lounges but still offers a good choice of seating arrangements from high back chairs to tub chairs with mini tables. As with many of the other lounges in Sydney it does enjoy some natural light although views of the tarmac are possible but not the greatest. Alternatively unlike the Qantas and Virgin Lounge which are behind closed door, patrons of this lounge have clear views of the passenger terminal and all its going on outside which some people may or may not like.
At the rear of the lounge there is a small food and beverage station and the amenities whilst the seating area is all in one open space. This was more than adequate seeming the rather limited passengers that were there at the time when we were visiting around 3pm on Monday but with REX aggressively pushing to expand their jet network this lounge may become inadequately small in the future should there be a surge in passengers using it.
Food and Beverage
Self Service Food
REX’s Lounge in Sydney does not have the most extensive food offerings but considering it is a lounge catering towards mainly short distance regional flights and can be accessed by Priority Club Members for no extra charge it is respectable nonetheless. Expect more snacks and lite bites such as sandwiches and wraps as opposed to hot food. There is also pot noodles and cereal sachets ready to go. It is very much DIY with a kettle, toaster and sandwich maker available to help you prepare something to eat.
Self Service Drinks
Drinks are also very much self service in this lounge and you can treat yourself to soft drinks and the espresso machine at anytime. A limited selection of alcoholic drinks including several beers and wines is available although it is not unlocked until 3pm. This seems a little disappointing considering Virgin and Qantas’s domestic lounges allow this from midday.
Service and Staff
Service and Staffing is rather limited in this lounge with no dedicated reception as it is handled by the REX Customer Service Counter immediately outside the Lounge. Staff who presumably also had other duties with the airline were spotted numerous times entering the lounge to keep it clean and tidy and food and drinks options topped up. They seemed to do a good job considering especially considering the extra responsibility thrown in to also look after the lounge!
Lounge Amenities
This Lounge has basic amenities that would you expect in any lounge including restrooms, several desktop computer terminals, a small literature stand and complementary WiFi. There are however no showers which shouldn’t be too bothersome for those flying on such short flights with REX. The WiFI internet connection whilst useable wasn’t overly fast so don’t expect to be doing data intensive work here.
Summing Up
Overall when accessing the REX Lounge in Sydney with the right mindset it is a more than acceptable lounge for what it sets out to achieve and the customer base that it services. It by no means offers the most extensive of food and beverage options or amenities but it is nonetheless a comfortable and relaxing place to visit before a flight. A real added bonus about the lounge is how it is open to Priority Pass and Lounge Key members meaning those flying other airlines out of the terminal such as JetStar or Virgin have an option to visit the lounge and an alterative to the busier Qantas and Virgin lounges. Next time you are travelling through Sydney’s Terminal 2 and have access via one of the various lounge pass schemes it is well worth checking out and keeping this lounge as an alternative option when visiting!